Frequently Asked Questions 

What is the process for seeing a counsellor? 
Please contact us either by telephone or email. You will be asked to give some basic details such as your name, age and contact details. A counsellor will contact you and you will be invited to attend an assessment within two weeks. 
 
What happens in an assessment? 
The assessment will be carried out by a counsellor although this may or may not be the counsellor you will end up working with. During the assessment you will be given the opportunity to talk about your reasons for wanting counselling and to describe some of the difficulties you are experiencing. 
 
What happens after the assessment? 
Your contact details will be passed to one of our qualifying or qualified counsellors and they will get in contact with you to discuss an appropriate time to meet. 
 
What ages do you work with? 
We work with children, adolescents, teenagers, young adults and adults between the ages of 11 and 25. As long as your age is within this range when you come for your assessment then you will meet our criteria for accessing counselling. 
 
Do you have disabled access? 
Yes, we have a ground floor counselling room. 
 
How much does it cost? 
We don’t charge in the strictest sense of the word but we do ask that our clients make a donation of £10 for every session. This is a flat rate charge for all clients. Under some specific circumstances we will not ask for a donation but please discuss this with the counsellor before or during the assessment. 
 
How long do the sessions last for? 
Counselling sessions last for 50 minutes. Please be aware that if you arrive late for your appointment then the session will still end at the same time. 
 
Do you have a waiting room? 
Yes we do have a waiting room and there is parking for the person bringing you to the appointment. There are a number of cafes nearby if they do not wish to wait here. We do ask that they return at the agreed finish time to collect you. 
 
What if I have to cancel my appointment? 
We ask that you contact your counsellor giving at least 24hours notice if you have to cancel your appointment. If you cancel giving less than 24 hours notice then we will ask that you make the agreed donation for the session that you missed. 
 
How many sessions will I need in total? 
This is impossible to answer as each case is unique. At In Charley’s Memory we do not limit the number of sessions to a fixed number and as long as you and your counsellor believe there is therapeutic work still to do then the sessions can continue indefinitely. 
 
If my parents ask you what I said during the session will you tell them? 
We take confidentiality very seriously as it is one of the most important aspects of counselling that can lead to therapeutic change. Therefore your counsellor will not discuss any details of your sessions with anybody else. There are some exceptions to this and these will be explained by your counsellor when you begin working together. 
 
How long will I have to wait to see a counsellor? 
This is a difficult question to answer accurately but as an average we hope you will assigned to a counsellor within six weeks. After school appointments are naturally the most popular so the more flexible you are with the times you can attend the quicker you will be seen by a counsellor. 
 
Who are the counsellors and are they members of any professional organisations? 
Our counsellors are a mixture or qualifying and qualified counsellors and they are all affiliated with either the British Association of Counselling and Psychotherapy (BACP) or the UK Council for Psychotherapy (UKCP). These organisations are two of the most respected organisations that govern the profession of counselling and psychotherapy. 
 
If your question is not listed here please contact us with your query. 
 
For further information please contact us 
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